Patient Support Coordinator

Job Summary

To support decentralized trial visits, the full-time Patient Support Coordinator II will manage patient communications, coordinate visit schedules, and provide technical monitoring and support while working remotely.

Key responsibilities

• Initiate and respond to patient and investigator communications, addressing inquiries and troubleshooting issues
• Schedule patient visits, manage related communications, and oversee kit orders and tracking
• Provide technical support and training for patients and site staff on equipment and digital tools

Required qualifications

• High School Diploma
• One year of previous customer service or patient-facing experience
• Proficiency in both English and Spanish is preferred
• Two years of experience in customer service or healthcare is preferred
• Ability to navigate multiple computer programs efficiently