Patient Support Representative

Job Summary

To support a growing patient engagement initiative, the per diem Patient Support Representative will manage inbound and outbound communications, resolve non-clinical inquiries, and ensure a compassionate, patient-centered experience while working remotely during PST hours.

Key Responsibilities

• Deliver a patient-centered experience that reflects empathy and clarity in every interaction
• Manage inbound and outbound communications across multiple channels, including phone, SMS, and email
• Collaborate with cross-functional teams to support seamless handoffs and a high-quality patient experience

Required Qualifications

• High school diploma or equivalent required; associate degree or higher preferred
• Call center background preferred, especially with remote work exposure
• Experience in patient or customer engagement
• Ability to multitask, stay organized, and work independently
• Typing speed of at least 40 words per minute