Patient Support Representative

Job Summary

To support patient care in a remote capacity, the full-time Patient Support Representative will manage customer interactions, assist with complex information exchanges, and advocate for patient needs while working a flexible schedule during business hours across multiple time zones.

Key responsibilities:

• Meet performance goals in patient satisfaction, accuracy, quality, and attendance while adhering to department standards
• Provide services to customers by resolving issues related to appointments, authorizations, claims, and benefits
• Assist colleagues with paperwork and documentation to ensure efficient resolution of patient concerns

Required qualifications:

• High School Diploma / GED or equivalent experience
• At least 2 years of experience in a customer service-based role
• Proficient in Microsoft Office Suite and capable of navigating multiple chat channels
• Typing speed of 40+ words per minute
• Ability to work full-time, including occasional overtime, weekends, and holidays as needed