Patient Support Representative
Job Summary
Managing a high volume of inbound calls, the full-time Patient Support Representative will assist patients with inquiries regarding services and orders in a remote setting, providing compassionate support and accurate information.
Key responsibilities
- Handle 40-50 inbound calls daily, addressing patient questions and concerns with empathy
- Complete data entry tasks accurately and in a timely manner, adhering to daily and monthly performance metrics
- Participate in ongoing training to stay updated on healthcare services and improve patient interactions
Required qualifications
- Minimum of 2 years' experience in a call center environment
- At least 1 year of experience in the medical industry, with familiarity in medical terminology
- Experience or familiarity with respiratory equipment and patient support is preferred
- High school diploma or GED required
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