Patient Support Representative

Job Summary

Working remotely from Eastern, Central, or Mountain Time Zones, the full-time Patient Support Center Representative will serve as the first point of contact for patients, providing excellent customer service, scheduling appointments, and managing patient information while adhering to established protocols and processes.

Key responsibilities:

• Act as the first point of contact for patients, ensuring a positive experience
• Schedule appointments and procedures while verifying patient information in Electronic Health Records (EPIC)
• Utilize multiple computer and phone systems to assist patients with their needs

Required qualifications:

• High School Diploma / GED or equivalent years of experience
• Must be 18 years of age or older
• 1+ years of customer service experience
• 1+ years of experience with Microsoft Office
• Ability to work any of the 8-hour shift schedules during normal business hours of 8:00 am - 6:00 pm PST, Monday to Friday