Patient Support Specialist

Job Summary

Supporting patients throughout their healthcare journey, the full-time remote Patient Support Specialist will deliver empathetic and accurate assistance via email and phone, managing high volumes of interactions while ensuring quality and productivity standards are met.

Key responsibilities:

• Manage patient interactions across various communication channels, ensuring professionalism and empathy
• Provide support for onboarding, account management, orders, billing, and general troubleshooting
• Identify and escalate clinical, operational, or technical issues to ensure timely patient support

Required qualifications:

• 1-2 years of experience in a remote customer-facing role
• Experience supporting customers or patients through multiple channels with professionalism
• Strong critical-thinking and problem-solving skills with attention to detail
• Ability to navigate operational and technology systems effectively; experience with platforms like Zendesk is a plus
• Dependability and adaptability in a fast-paced, evolving environment