Patient Support Specialist

Job Summary

To support a rapidly expanding healthcare operation, the temporary full-time Patient Support Specialist will provide timely and effective support to patients and partners through various communication channels while managing scheduling changes and clerical tasks remotely.

Key responsibilities

• Field and resolve overnight questions and support requests from patients and partners
• Respond to and triage inbound patient and partner inquiries via phone, email, and SMS, adhering to organizational benchmarks
• Assist with real-time scheduling changes and support clerical work related to patient appointments

Required qualifications

• At least 3+ years of relevant experience in patient service or healthcare
• Proficiency in using electronic health record (EHR) systems and other healthcare software
• Experience coordinating with national labs such as Quest or Labcorp
• Excellent organizational skills and attention to detail
• Strong communication and interpersonal skills