Patient Support Specialist

Job Summary

To ensure smooth and timely care delivery, the full-time Patient Support Specialist will coordinate patient interactions in a fully remote environment, confirming appointments, managing patient flow, and supporting the clinical team while maintaining high patient satisfaction.

Key Responsibilities

• Serve as the central coordinator for patient care teams, ensuring seamless connections between patients and clinicians
• Initiate outbound calls to confirm appointments and conduct pre-visit intake, ensuring patients are prepared for their visits
• Maintain accurate documentation of patient interactions and provide real-time updates to the clinical team regarding patient status

Required Qualifications

• Experience in a healthcare or customer service setting
• Strong digital fluency and comfort with navigating multiple platforms (Zoom, Teams, EHR/CRM tools)
• Ability to multitask and prioritize in a fast-paced virtual environment
• Excellent interpersonal and communication skills
• Familiarity with HIPAA and patient privacy regulations is preferred