Patient Support Specialist

Job Summary

To ensure smooth patient flow in a virtual clinic, the full-time Patient Support Specialist will coordinate care teams, manage patient intake, and maintain communication and documentation while working remotely.

Key Responsibilities

• Serve as the central coordinator for multiple care teams, ensuring timely connections between patients and clinicians
• Initiate outbound calls to confirm patient appointments and conduct pre-visit intake, including technology checks
• Maintain accurate documentation of patient interactions and provide real-time updates to the clinical team

Required Qualifications

• Experience in a healthcare or customer service setting
• Strong digital fluency with multiple platforms (Zoom, Teams, EHR/CRM tools)
• Ability to multitask and prioritize in a fast-paced virtual environment
• Excellent interpersonal and communication skills