Patient Support Specialist

Job Summary

Supporting patients and healthcare providers in a hybrid role, the Patient Support Specialist will provide timely and empathetic assistance in a virtual pharmaceutical contact center, working remotely three days a week and onsite two days a week.

Key responsibilities

• Respond to inbound calls, emails, and other patient inquiries in a professional and compliant manner
• Build strong relationships with patients, caregivers, and healthcare providers through active listening and solution-oriented communication
• Document patient interactions accurately and maintain detailed records within the contact center system

Required qualifications

• High school diploma or equivalent required
• 1-3 years of experience in customer service or call center operations, preferably in a healthcare-related field
• Flexibility to work adjusted schedules or additional hours as needed
• Strong verbal and written communication skills