Patient Support Specialist

Job Summary

Supporting patients and healthcare providers in a hybrid environment, the Patient Support Specialist will manage inquiries and build relationships while working remotely three days a week and onsite in Newtown, PA, two days a week.

Key responsibilities

• Respond to inbound calls, emails, and other patient inquiries in a timely and professional manner
• Build strong relationships with patients, caregivers, and healthcare providers through empathetic communication
• Document patient interactions accurately and adhere to regulatory requirements and company policies

Required qualifications

• High school diploma or equivalent required
• 1-3 years of experience in customer service or call center operations
• Strong verbal and written communication skills
• Flexibility to work adjusted schedules or additional hours as needed