Payment Operations Specialist
Job Summary
Supporting the day-to-day health of a payment ecosystem, the remote Payment Operations Specialist will manage chargeback processes, monitor payment performance, and assist in issue resolution for a network of over 2,500 sellers.
Key responsibilities
- Assist with the end-to-end chargeback process, including preparing and submitting representments
- Monitor chargeback volumes, win rates, and related KPIs using existing reports and tools
- Coordinate with sellers and internal teams to collect supporting documentation for dispute responses
Required qualifications
- 1+ years of experience in payments operations, chargebacks, customer support operations, finance operations, or a related role
- Basic understanding of card payments and the chargeback/dispute lifecycle
- Exposure to chargeback processing or payment processors is a plus
- Strong organizational skills and ability to follow documented processes
- Interest in learning about risk, fraud, and payment optimization
Complete Job Description
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