Payment Operations Specialist
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Job Summary
To support a growing payments program, the full-time Payment Operations Specialist will manage merchant onboarding processes, resolve escalated payment issues, and drive process improvements while working remotely.
Key Responsibilities
- Own the merchant application process from submission to active adoption, ensuring completeness and accuracy
- Resolve escalated payment inquiries and explain fees and account statuses to customers and internal teams
- Identify onboarding breakdowns and collaborate on designing automated processes and maintaining documentation
Required Qualifications
- 2+ years of payments operations experience, preferably in merchant onboarding or underwriting
- Working knowledge of card and ACH payments, including onboarding/KYC and chargebacks
- Strong organization skills with the ability to manage a high volume of open items
- Clear and professional communication skills for explaining payments topics
- Experience with CRM or ticketing tools and proficiency in Excel or Google Sheets
Complete Job Description
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