Payment Support Specialist
Job Summary
To support a growing fintech environment, the fully remote Payment Support Specialist will manage user and partner requests, deliver exceptional customer support, and collaborate with internal teams to enhance payment processes and product offerings.
Key responsibilities
- Deliver world-class customer support via email, chat, and ticketing systems
- Quickly and accurately handle payment-related queries, including transaction status and troubleshooting
- Document user feedback and collaborate with product teams to refine services
Required qualifications
- English language proficiency at B2+ level and Russian language proficiency
- Strong functional knowledge of payment processes and financial compliance basics
- Proven experience in a customer support role, ideally within fintech or digital products
- Ability to empathize with customers and deliver clear, structured responses
- Adaptability to rapid change and a proactive attitude towards learning new tools and technologies
Complete Job Description
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