Payment Support Specialist
Job Summary
To support a growing fintech company, the fully remote Payment Support Specialist will manage the full cycle of user requests, providing exceptional customer support while collaborating with internal teams to enhance processes and resolve payment-related issues.
Key Responsibilities
- Deliver world-class customer support via email, chat, and ticketing systems
- Quickly and accurately address payment-related queries, including transaction status and troubleshooting
- Document user feedback and collaborate with product teams to refine services
Required Qualifications
- Proven experience in payment support within fintech or payments products
- English language proficiency at B2+ or higher, plus proficiency in Russian
- Strong functional knowledge of payment processes and basic financial compliance
- Experience in a customer support role, ideally within a fintech or digital product environment
- Ability to adapt to rapid change and a proactive attitude towards learning new tools and technologies
Complete Job Description
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