Payments Operations Associate

Job Summary

Detail-oriented and technically capable, the full-time Payments Operations Associate will support the compensation lifecycle for Expert Contributors by managing payment support tickets, investigating discrepancies, and collaborating across teams in a remote environment.

Key responsibilities

• Own the day-to-day queue of payment support tickets, serving as the primary point of contact for expert-facing communications on pay issues
• Investigate ticket issues by auditing contributor data and payment systems, flagging errors or inconsistencies
• Build and maintain SQL queries and payment audit dashboards to streamline ticket investigation and reduce manual work

Required qualifications

• 2-3 years of experience in customer support, payments, payroll, or finance operations, with exposure to variable compensation
• Technical proficiency in SQL, Google Sheets, and workflow automation tools
• Experience managing customer-facing communications, including sensitive payment disputes
• Strong organizational and time-management skills to handle a high volume ticket queue
• Bachelor's degree in Finance, Accounting, Business, Engineering, or a related field, or equivalent relevant work experience