Payments Services Director

Job Summary

Owning the migration program execution and client-facing pricing operations, the full-time salaried Payments Services Director will manage the transition of merchant accounts while partnering with cross-functional teams to ensure minimal disruption and a positive merchant experience.

Key responsibilities

• Lead migration cohort planning, client communications, and cutover coordination across various teams
• Oversee commercial pricing operations, including rate structuring and client-facing communications
• Manage and develop the Merchant Services Executives to enhance account management practices

Required qualifications

• 5+ years of experience in payments or fintech client operations, migration program management, or a similar role
• Proven track record in managing large-scale platform migrations, including client communications
• Experience in commercial pricing operations within a merchant-facing environment
• Demonstrated ability to manage and develop client-facing teams
• Familiarity with AI-driven improvements in workflows or reporting