Payments Support Specialist
Job Summary
As an Advanced Support Payments Specialist, this full-time remote position will manage complex payment issues including chargebacks, payouts, disputes, and reconciliation, while proactively supporting hoteliers through onboarding and enabling effective payment solutions.
Key responsibilities
- Serve as the advanced point of contact for CB Pay issues, addressing chargebacks, payouts, disputes, and reconciliation
- Proactively support hoteliers through payments onboarding and enablement, focusing on preventing issues
- Investigate and resolve complex payment issues, working through incomplete information to find accurate solutions
Required qualifications
- Experience in hospitality operations with a proven track record of growth
- Several years of experience in payments or fintech
- Strong numerical proficiency and experience with reporting
- Ability to tackle complex technical payment issues effectively
- Excellent written and verbal communication skills
Complete Job Description
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