Payor Partnership Support Specialist
Job Summary
To provide exceptional support to Payor Partner Clinicians and Clients, the full-time Payor Partnership Support Specialist will manage live calls, chats, and emails, collaborate with internal teams to resolve issues, and work with RCM and Engineering teams on billing concerns in a fully remote environment.
Key responsibilities
- Answer live calls, chats, and emails from clinicians and clients
- Collaborate with Customer Operations teams to resolve stakeholder roadblocks
- Work with RCM and Engineering teams to address bugs and billing issues
Required qualifications
- At least 2 years of experience in customer support, preferably in healthcare billing
- Minimum 1 year of experience providing customer assistance via phone, chat, and email
- Experience with health insurance and billing processes
- Intermediate technical understanding and ability to work with large databases
- Ability to adapt to a fast-paced and changing environment
Complete Job Description
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