Payroll Administration Specialist

Job Summary

Providing payroll administration services and customer support, the full-time Payroll Administration Specialist will manage daily case work, respond to Workday and payroll inquiries, troubleshoot audits, and engage in quarterly business discussions with assigned customers in a remote setting.

Key responsibilities

• Serve as the named Specialist for assigned Pay Administration customers, managing and responding to cases within established Service Level Agreements (SLAs)
• Assist customers with payroll-related and Workday functionality questions, following OSV Standard Operating Procedures
• Troubleshoot quarter-end and year-end audit reports while providing recommendations to customers

Required qualifications

• High School diploma or equivalent
• 3+ years of payroll experience, including research, troubleshooting, and employee/customer support
• Experience with federal, state, and local payroll taxes
• Experience with quarter-end and year-end payroll processes, including W-2 activities
• Proficiency with Microsoft Office Suite