Payroll Representative

Job Summary

Serving as the primary point of contact for an assigned portfolio of clients, the remote Payroll Representative II will deliver exceptional customer support, foster strong client relationships, and resolve payroll-related inquiries while ensuring timely and accurate service.

Key responsibilities

• Identify payroll issues, conduct research, and provide effective solutions while ensuring accuracy and compliance
• Communicate with clients through emails and video meetings, collaborating with remote team members
• Create payroll import templates for clients using Excel

Required qualifications

• Understanding of payroll processes, compliance requirements, and workforce management best practices
• Strong attention to detail and a forward-thinking mindset
• Quick learner with the ability to efficiently absorb new information, systems, and processes
• Experience in a fast-paced environment where priorities can shift throughout the day
• Preferred experience in payroll, customer service, account management, or HR-related support roles