Payroll Specialist

Job Summary

To support a diverse portfolio of Managed Payroll customers, the full-time Payroll Specialist will provide end-to-end payroll processing, manage customer cases, and configure Workday payroll components in a remote environment.

Key responsibilities

• Act as the named Specialist for Managed Payroll customers, ensuring high client satisfaction and adherence to service level agreements
• Manage daily case responses and resolve customer issues, including escalations and root cause analysis
• Lead client calls and support the configuration of Workday payroll components and year-end processes

Required qualifications

• Associate's degree
• 3+ years of payroll experience involving end-to-end processing and troubleshooting
• 3+ years of customer experience or proven skills at this level
• Advanced proficiency in Microsoft Word and Excel
• Strong understanding of payroll taxes and compliance, including multi-jurisdiction tax and year-end support