Payroll Support Manager

Job Summary

Leading a team of payroll operations specialists, the full-time Payroll Support Manager will oversee daily operations, manage complex payroll issue escalations, and partner with senior technical experts to enhance team performance in a remote work environment.

Key responsibilities

• Own the team's daily operating rhythm, including priorities, resource allocation, and SLA performance
• Manage and develop a team through coaching, feedback, and performance management
• Create visibility into team performance and identify risks and bottlenecks before they escalate

Required qualifications

• 4-6+ years of experience in operations, technical support, or client service environments
• Demonstrated people management experience, including coaching and performance management
• Strong operational judgment with the ability to prioritize competing demands
• Experience in building durable systems and improving processes
• A genuine interest in learning about payroll and tax operations