Payroll Support Manager

Job Summary

Seeking a detail-oriented and technology-driven Payroll Support Manager, this remote role will manage complex payroll issue resolution, oversee system improvements, ensure compliance, and drive process optimization while collaborating with Payroll, HR, Finance, and IT teams.

Key Responsibilities

• Lead resolution of complex payroll issues and oversee payroll service tickets to improve response times and employee satisfaction
• Manage payroll system enhancements, integrations, and testing to ensure data accuracy and functionality
• Maintain payroll compliance processes and audit-ready documentation while identifying and addressing compliance risks

Required Qualifications

• Bachelor's degree in Accounting, Finance, Business Administration, Human Resources, or related field preferred
• Minimum of five years of payroll operations experience in a high-volume, multi-state environment
• Strong knowledge of payroll operations, compliance, and internal controls
• Advanced proficiency in Microsoft Excel and Power BI for data analysis and reporting
• Experience with payroll system enhancements, integrations, and process improvements required