P&C Licensed Customer Retention Specialist

Job Summary

Engaging with customers to enhance their experience, the full-time P&C Licensed Customer Retention Specialist will provide exceptional service through inbound calls and emails, focusing on educating pet owners about the value of their coverage while working remotely.

Key responsibilities

• Educate and support customers requesting to cancel their policy, delivering exceptional service through inbound calls and emails
• Manage high call volumes with empathy and efficiency while de-escalating challenging situations
• Document customer interactions accurately and maintain detailed records in the CRM system

Required qualifications

• Must hold or be able to obtain and maintain an active P&C license in your state of residence
• 3 years of experience in customer retention or account management in a fast-paced call center environment
• Proven success in retaining customers and handling cancellations
• Strong technical troubleshooting skills and comfort using technology independently in a remote environment
• Experience working remotely with a reliable hard-wired internet connection