P&C Licensed Service Team Lead
Job Summary
Driving strong customer service outcomes, the full-time remote P&C Licensed Service Team Lead will lead a high-performing service team, ensuring consistent service quality and supporting day-to-day call center operations.
Key responsibilities
- Serve as an agency expert on P&C, ensuring high-quality decision-making
- Regularly coach and mentor a team of 8-10 agents to achieve exceptional customer experiences
- Analyze individual agent performance reports to inform operational changes and improve service outcomes
Required qualifications
- 3+ years of experience in a leadership role
- Active P&C or Personal Lines Insurance License
- Strong analytical skills with the ability to evaluate data and reports
- Experience in coaching and motivating teams
- Empathetic approach towards agents and customers
Complete Job Description
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