Pennsylvania Licensed Contact Center Specialist

Job Summary

To support patient interactions, the full-time Pennsylvania Licensed Contact Center Specialist will manage phone inquiries, schedule appointments, and provide guidance on registration and billing in a remote work environment.

Key responsibilities:

• Answer multi-line calls, focusing on patient satisfaction and first call resolution while scheduling appointments according to departmental protocols
• Verify and enter patient demographic, financial, and insurance information to ensure data integrity and assist with registration processes
• Act as a patient advocate, providing guidance on scheduling, billing inquiries, and addressing concerns through effective decision-making

Required qualifications:

• High School Diploma or equivalent
• One year of general customer service experience
• Act 31 Child Abuse Reporting clearance (with renewal)
• Act 33 clearance (with renewal)
• Act 34 clearance (with renewal)