Pennsylvania Licensed Customer Care Navigator
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Job Summary
To support families with children receiving ABA services, the fully remote Pennsylvania Licensed Customer Care Navigator will manage outreach to member families, provide information on autism-related benefits, and coordinate care management needs with Autism care managers.
Key responsibilities
- Provide information to inbound callers regarding Autism, ABA, and mental health benefits, as well as community resources
- Make outreach calls to educate member families about the Autism Case Management program and coordinate care needs
- Collaborate with network providers to ensure appropriate referrals for diagnostic and specialty care
Required qualifications
- Bachelor's degree in Social Work, Psychology, or a related healthcare field
- Three or more years of experience in a healthcare or managed care setting
- Strong computer skills, including proficiency in MS Outlook, MS Word, and MS Excel
- Basic understanding of diagnostic requirements and medical comorbidities
- Experience working with members with autism or developmental disabilities is preferred
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