Pennsylvania Licensed Lead TeleCare RN

Job Summary

Providing clinical leadership for a remote nursing team, the full-time Pennsylvania Licensed Lead TeleCare RN will conduct telephonic assessments, support TeleCare RNs with day-to-day guidance, and collaborate with healthcare teams to ensure patient care continuity.

Key responsibilities

• Conduct telephonic assessments and evaluate patient-reported symptoms while serving as a clinical resource for complex triage situations
• Provide clinical guidance, coaching, and workflow support to TeleCare RNs, partnering with leadership on onboarding and performance improvement
• Monitor call volume trends and contribute to quality initiatives aimed at enhancing patient safety and overall experience

Required qualifications

• Minimum of 3 to 5 years of clinical experience in Cardiology, with preference for Call Center or outpatient nursing experience
• At least 1 year of telephone triage experience is strongly preferred
• BSN degree is required
• Current Pennsylvania RN license or multistate license through the Nurse Licensure Compact is required
• Current provider BLS certification through the American Heart Association or American Red Cross is required