Pennsylvania Licensed Patient Financial Coordinator

Job Summary

To support the Patient Advocacy department, the full-time Pennsylvania Licensed Patient Financial Coordinator will provide financial counseling to uninsured or underinsured patients, assist with applications for financial assistance programs, and educate patients on their financial obligations while working remotely.

Key responsibilities

• Assist patients with inquiries regarding billing problems and apply for UPMC Financial Assistance programs
• Ensure compliance with regulatory and financial requirements while maintaining department productivity levels
• Perform benefit education and financial counseling on potential out-of-pocket expenses during clinic appointments and follow-up discussions

Required qualifications

• High School Diploma or equivalent with 4 years of experience, or a Bachelor's degree required
• Prior experience working with patients is essential
• Familiarity with Pennsylvania Medical Assistance and UPMC Financial Assistance Program preferred
• Strong PC and computer skills are required
• Must be able to pass the Certified Application Counseling training within the first 4 weeks of employment