Pennsylvania Licensed Patient Services Representative

Job Summary

To support key business operations, the remote Healthcare Patient Services Representative will assist healthcare consumers with coverage and service inquiries while managing a steady volume of customer interactions from Pennsylvania, New Jersey, or Delaware.

Key Responsibilities

• Deliver thoughtful assistance to individuals seeking guidance about healthcare services and insurance coverage
• Guide callers through questions and next steps using clear explanations and active listening
• Document conversations accurately and follow established service procedures to support efficient daily operations

Required Qualifications

• Previous experience in a call center environment and familiarity with healthcare or medical terminology
• Strong preference for candidates with knowledge of government-sponsored health insurance programs
• Demonstrated employment stability with dependable attendance and a consistent professional performance record
• Ability to earn at least 80% on a customer service scenario assessment
• Access to a reliable high-speed internet connection and a quiet, private workspace