Performance Manager
Job Summary
Managing a portfolio of strategic data center accounts, the full-time remote Performance Manager will oversee SLA/CPI performance reporting, governance, and client satisfaction while collaborating with cross-functional teams to ensure contractual compliance and account health.
Key responsibilities
- Own the end-to-end SLA and CPI reporting lifecycle, including scorecard design and client delivery
- Coordinate Monthly Business Reviews and maintain reporting cadences across all accounts
- Serve as the primary point of contact for client governance meetings and build trusted relationships with client counterparts
Required qualifications
- 7-10 years of experience in performance management, PMO, or account governance within a large enterprise
- Demonstrated experience managing SLA/CPI reporting programs with direct client accountability
- Financial acumen, including experience with revenue recognition and accruals
- Advanced proficiency in Microsoft 365 and experience with data visualization tools
- Strong communication and facilitation skills, comfortable presenting to senior-level clients
Complete Job Description
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