Pharmacy Benefits Advocate

Job Summary

Providing empathetic support to members, the full-time FairosRx Member Advocate will assist with pharmacy benefits inquiries and medication access challenges in a hybrid or remote work environment.

Key responsibilities

• Offer clear assistance to members regarding pharmacy benefits, formulary coverage, and prior authorizations
• Collaborate with pharmacies and providers to resolve claim processing issues and assist with drug coverage information
• Document interactions accurately and adhere to HIPAA and internal privacy policies while managing complex cases professionally

Required qualifications

• High school diploma or equivalent required
• Previous experience in pharmacy benefit management (PBM) or related fields such as healthcare or customer service is preferred
• Member-focused mindset with a passion for enhancing the member experience
• Strong computer skills, including proficiency in Microsoft Office
• Ability to multitask and stay organized in a fast-paced environment