Pharmacy Customer Service Representative
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Job Summary
Working remotely on a full-time basis, the Pharmacy Customer Service Representative will manage prior authorization requests for specialty patients, validate insurance types, and ensure effective communication with providers while addressing concerns from various departments.
Key responsibilities
- Initiate and manage prior authorization requests for specialty medications
- Validate various insurance types and check prior authorization status
- Provide support to patients and providers, ensuring issues are resolved effectively
Required qualifications
- High School Diploma / GED or equivalent work experience
- Must be 18 years of age or older
- 1+ years of customer service or healthcare industry experience
- Familiarity with computer and Windows PC applications
- Ability to attend training for 3 weeks, Monday - Friday, from 9:00 am - 5:30 pm EST
Complete Job Description
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