Pharmacy Guide

Job Summary

Empathetic and persuasive, the full-time Pharmacy Guide will manage high-volume outbound phone calls to engage members in medication adherence and health support programs while working remotely.

Key responsibilities

• Engage members through high-volume outbound calls to promote medication adherence and health support programs
• Build trust by identifying and addressing underlying barriers to care through active listening and personalized communication
• Coordinate with providers and internal teams to resolve member issues and ensure continuity of care

Required qualifications

• 2+ years of experience in a high-volume member-, patient-, or customer-facing role involving outreach, engagement, or consultative problem solving
• Demonstrated ability to influence decisions through active listening and personalized communication
• Strong problem-solving skills with the ability to investigate issues and determine appropriate next steps
• Experience working toward individual performance expectations in a fast-paced, metrics-driven environment
• Comfortable conducting outbound calls, including conversations with hesitant members