Pharmacy Operations Associate
Job Summary
To support seamless pharmacy operations, the remote Operations & Customer Support Associate will provide exceptional customer service, monitor order fulfillment processes, and resolve issues related to pharmacy services.
Key responsibilities
- Serve as the primary point of contact for patients regarding pharmacy orders, ensuring timely resolution of inquiries
- Collaborate with pharmacy partners to ensure accurate order processing and timely fulfillment of prescriptions
- Track and monitor pharmacy operations to identify potential delays and improve operational processes
Required qualifications
- Bachelor's degree or equivalent experience in healthcare, business, operations, or a related field
- 1-3 years of experience in a customer service or operational role, preferably in a healthcare or e-commerce setting
- Strong interest in operations with the ability to monitor processes and ensure timely task completion
- Experience with customer service platforms (e.g., Zendesk) and EHR systems (e.g., Athena); familiarity with Shopify is a plus
- Detail-oriented with strong communication and problem-solving skills focused on patient needs
Complete Job Description
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