Pharmacy Operations Associate

Job Summary

Providing exceptional customer service and monitoring pharmacy operations, the remote Operations & Customer Support Associate, Pharmacy will ensure timely order fulfillment and address patient inquiries while collaborating with pharmacies and the medical team.

Key responsibilities

• Serve as the primary point of contact for patients regarding pharmacy orders, ensuring timely resolution of issues
• Coordinate with pharmacy partners to ensure accurate order processing and fulfillment of prescriptions
• Track and monitor pharmacy operations, identifying potential delays and collaborating with teams to resolve discrepancies

Required qualifications

• Bachelor's degree or equivalent experience in healthcare, business, operations, or a related field
• 1-3 years of experience in a customer service or operational role, preferably in a healthcare or e-commerce setting
• Strong interest in operations with the ability to monitor processes and ensure timely task completion
• Experience using customer service platforms (e.g., Zendesk) and EHR systems (e.g., Athena)
• Detail-oriented with strong attention to detail in resolving issues and maintaining records