Pharmacy Supervisor Technician

Job Summary

Leading a remote team dedicated to high-quality pharmacy operations, the full-time Pharmacy Supervisor Technician will manage daily workflows, mentor team members, and ensure compliance with service level agreements while enhancing customer service efficiency.

Key responsibilities

• Supervise and support a team of pharmacy technician support representatives in a remote work environment
• Assist in resolving escalated customer inquiries and provide guidance on complex issues
• Monitor and analyze performance metrics to maintain service excellence and compliance with SLAs

Required qualifications

• 6+ years of customer service experience, preferably in healthcare, pharmacy support, or insurance
• 2+ years of leadership or supervisory experience in a remote setting
• Strong analytical and problem-solving skills to handle escalated customer issues effectively
• Experience working with CRM systems, help desk software, and performance tracking tools
• Excellent written and verbal communication skills with the ability to lead and mentor a team