Pharmacy Technician Coordinator

Job Summary

Working remotely in a full-time capacity, the RX Fulfillment Coordinator will ensure superior patient care by processing prescriptions, providing support to Teladoc providers, and delivering exceptional service to members and pharmacies through various communication channels.

Key responsibilities

• Process prescriptions accurately and in a timely manner under supervision in a call-center environment
• Provide direct support to Teladoc providers and manage escalated calls to achieve reasonable outcomes
• Initiate prior-authorization requests and maintain detailed case documentation while adhering to HIPAA regulations

Required qualifications

• High school diploma required
• Active Pharmacy Technician Certification, Medical Assistant Certification, or LPN/LVN license
• Minimum of 2 years of experience as a Pharmacy Technician, Medical Assistant, or LPN/LVN
• At least 1 year of experience in a call center environment
• Knowledge of healthcare and medical terminology, with familiarity with prescription medications