Pharmacy Technician Support Specialist
Job Summary
To enhance client satisfaction and retention, the full-time Client Support Specialist will manage inbound and outbound support calls with hospices and pharmacies in a remote environment, ensuring timely resolutions and exceptional customer service.
Key responsibilities
- Handle 20-40 inbound support calls daily and assist with tickets from clients
- Place outbound calls to new users for training and support on the software
- Contribute to the client-facing Knowledge Center by adding FAQs and tutorials
Required qualifications
- Prior experience in SaaS client support or as a Pharmacy Technician preferred
- Ability to work 100% remote with reliable high-speed Internet access
- Proficient with MS Office applications
- Self-motivated and able to thrive in a fast-paced environment
- Pharmacy Technician license preferred but not required
Complete Job Description
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