Phone Scheduler

Job Summary

Serving as the first point of contact for patients, the full-time Phone Scheduler will manage appointment scheduling, handle inbound calls, and ensure timely communication in a fully remote healthcare environment.

Key responsibilities

• Answer incoming patient calls professionally and courteously
• Schedule, reschedule, and confirm patient appointments while coordinating provider schedules
• Document patient interactions accurately in scheduling and electronic health record (EHR) systems

Required qualifications

• High school diploma or equivalent
• Previous experience in healthcare scheduling, medical reception, call center, or customer service preferred
• Knowledge of medical office procedures and insurance verification is a plus
• Experience with healthcare scheduling systems and EHR platforms preferred