Platform Enablement Consultant

Job Summary

To support the Global Research Enablement team, the full-time Platform Enablement Consultant will manage complex client escalations, troubleshoot technical issues, and ensure the quality of AI-generated outputs, all while working in a hybrid or remote environment.

Key responsibilities

• Manage and resolve escalations from users or the AI platform, acting as a bridge between clients and product teams
• Investigate and troubleshoot unexpected platform behaviors, coordinating with product teams to resolve issues swiftly
• Review AI-generated outputs for technical accuracy and ensure questionnaire quality by identifying inconsistencies and logic gaps

Required qualifications

• Degree in Information Systems, Business, or a related analytical field, or equivalent practical experience
• Strong understanding of market research fundamentals and survey flow mechanics
• Proficient in leveraging AI tools with a keen eye for detail to identify errors in outputs
• Experience in technical support, SaaS enablement, or market research operations
• Ability to communicate complex technical concepts clearly to clients and internal teams