Platform Operations Engineer
Job Summary
Owning incidents from detection to resolution, the full-time remote Platform Operations Engineer will manage communications and diagnostics for platform issues, ensuring effective troubleshooting and stakeholder updates.
Key responsibilities
- Receive and process requests through Telegram, Slack, and email while clarifying the nature of issues
- Perform issue localization and basic infrastructure troubleshooting, including logs and service status
- Take end-to-end ownership of incidents, escalating to L2/L3 support with prepared context and creating tickets as necessary
Required qualifications
- Experience with monitoring and logging systems such as Grafana, Kibana, or Loki
- Basic understanding of Kubernetes and application configuration management
- Background in QA, technical support, or a similar role
- Ability to read and analyze logs for issue localization
- Willingness to work night shifts covering European hours
Complete Job Description
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