Platform Success Manager
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Job Summary
Empowering clients to maximize their experience, the full-time remote Platform Success Manager will lead training sessions, align client strategies with business objectives, and provide technical support to ensure successful adoption of the platform.
Key responsibilities
- Lead engaging training sessions and create training content to enhance client onboarding and platform understanding
- Analyze client usage patterns to identify opportunities for deeper platform adoption and proactively reach out with data-informed suggestions
- Troubleshoot technical issues and continuously seek improvements to enhance the platform experience for clients
Required qualifications
- 4+ years of experience in client enablement, customer training, or tech-focused customer success
- Ability to explain complex concepts in simple terms to diverse audiences, including C-suite executives
- Proven experience managing Enterprise-level accounts
- Analytical mindset with a focus on client outcomes and experience using CRMs, specifically HubSpot
- Bonus points for familiarity with HTML, system integrations, or UX tools
Complete Job Description
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