Podcast Support Specialist
Job Summary
To support a growing podcast platform, the part-time Podcast Support Specialist will manage listener inquiries, troubleshoot subscription issues, and ensure a positive experience for paying subscribers in a remote setting.
Key responsibilities
- Respond to inbound listener questions regarding sign-up, login, billing, and podcast app setup
- Troubleshoot common listener issues and escalate outstanding problems as needed
- Maintain up-to-date internal FAQs and documentation while tracking recurring issues
Required qualifications
- 1-2 years of experience in a customer support role, preferably in SaaS or subscription services
- A genuine customer-first mindset with a focus on listener care
- Excellent written communication skills, capable of explaining technical concepts clearly
- Strong problem-solving skills and good judgment in resolving issues
- Reliable and organized, able to manage a queue of support tickets effectively
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 40,121 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
Wikipedia Wikipedia URL
BBB URL BBB URL
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
