Policy Administration Representative

Job Summary

Managing insurance applications throughout the policy lifecycle, the full-time remote Policy Administration Representative will ensure accurate processing, compliance with regulations, and effective communication with internal teams, customers, and carriers.

Key responsibilities:

• Manage assigned customer cases and insurance applications from submission to final status
• Review applications for completeness and compliance with internal and regulatory requirements
• Communicate with agents, medical providers, and carriers to resolve issues and obtain necessary documentation

Required qualifications:

• High School Diploma or equivalent
• Proficiency in using computer systems and software
• Call center experience preferred
• Previous experience in insurance operations or policy administration preferred
• Knowledge of Medicare or health insurance products is a plus