Policy and Procedure Analyst

Job Summary

To enhance policy governance and documentation standards, the part-time remote Policy and Procedure Analyst will lead the development and maintenance of servicing policies and procedures while assessing regulatory impacts and facilitating cross-functional discussions.

Key responsibilities

• Lead the development, review, and maintenance of servicing policies, procedures, and process documentation across mortgage servicing functions
• Assess documentation and processes to identify gaps and opportunities for strengthening governance and execution
• Prepare executive-level reporting on documentation readiness and governance adherence while providing guidance to less experienced contributors

Required qualifications

• Bachelor's degree in Business Administration, Operations, Communications, or a related field, or equivalent work experience
• 5+ years of experience in mortgage servicing, operations, compliance, or policy/procedure development
• Experience supporting regulated financial services processes, including documentation governance and procedure management
• Proficiency in Microsoft Office applications and document repository tools such as PolicyTech or SharePoint
• Strong written communication skills with the ability to create clear, user-friendly documentation