Policy Operations Manager
Job Summary
Leading a dynamic team, the full-time remote Policy Operations Manager will oversee day-to-day operations of the Policy Administration team, drive process innovation, and enhance customer experiences in the life insurance sector.
Key responsibilities
- Identify opportunities for process improvement and collaborate with business partners to enhance workflows
- Manage daily operations of the Policy Administration team, providing guidance and support
- Develop and implement customer support procedures and standards to ensure outstanding service delivery
Required qualifications
- 5+ years of experience in operations, customer support, or a related role
- Experience and knowledge of life insurance is required
- Proven experience in process improvement and creative problem-solving
- Strong leadership skills with a track record of building high-performing teams
- Bachelor's degree preferred, but equivalent experience will be considered
Complete Job Description
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