Portal Support Specialist
Job Summary
A company is looking for a Product Management Portal Support & Training Specialist.
Key Responsibilities
- Respond to customer and internal team inquiries related to portal functionality
- Troubleshoot and resolve portal issues efficiently, escalating when needed
- Develop and deliver training programs, including webinars, workshops, and one-on-one training sessions
Required Qualifications
- Bachelor's degree in Business or a related field
- At least 3 years of experience in customer support or training, ideally in a technical environment
- Strong troubleshooting and analytical skills
- Proficiency with customer support software and tools
- Willingness to occasionally travel for training sessions and support global time zones as needed
Complete Job Description
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