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Portfolio Delivery Lead

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Location: Remote
Compensation: To Be Discussed
Reviewed: Fri, Oct 30, 2026
This job expires in: 29 days

Job Summary

Leading the delivery strategy for a Customer Engagement (CE) portfolio, the full-time Portfolio Delivery Lead will manage complex CRM and Power Platform solutions remotely, ensuring delivery predictability, client satisfaction, and effective risk management.

Key responsibilities
  • Drive delivery execution and governance for assigned CE portfolio, enhancing overall portfolio health
  • Oversee risk management and escalation processes to facilitate timely decision-making for challenged engagements
  • Collaborate with various stakeholders on presales activities and project estimation to ensure client-centered outcomes
Required qualifications
  • Proven experience leading CRM or customer engagement technology portfolios
  • Demonstrated ability in portfolio risk management and engagement recovery planning
  • Experience in mentoring project and engagement leaders to build delivery capabilities
  • Knowledge of capacity planning, resource allocation, and KPI management
  • Familiarity with Microsoft Dynamics 365 Customer Engagement or Power Platform ecosystems

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